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1. Product Authenticity & Quality
Q: Are your pharmaceutical products genuine and safe?
A: Absolutely. We source all our products from licensed manufacturers and authorized distributors. We follow strict storage and handling protocols to ensure the safety and efficacy of every product. If you have any concerns about the authenticity of a specific product, please reach out to our support team for verification.
2. Ordering & Payment
Q: How do I place an order?
A: You can place an order directly through our website by adding products to your cart and proceeding to checkout. If you need assistance or prefer phone orders, please contact our customer support team.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment options like PayPal (where available). For wholesale or larger orders, we may offer additional payment arrangements upon request.
3. Shipping & Delivery
Q: Do you offer international shipping?
A: We ship to select countries where regulations permit. During checkout, our system will notify you if we can deliver to your region. Be sure to review your country’s import regulations before placing an order.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method selected. You can find estimated delivery timelines during checkout. After placing your order, you’ll receive a tracking number via email so you can monitor your shipment’s progress. We aim to deliver the item with in 2 working days for domestic orders.
Q: What if my package is damaged or lost in transit?
A: If your package arrives damaged or doesn’t arrive at all, please contact our support team. We’ll work with the shipping carrier to resolve the issue and send a replacement if necessary.
4. Returns & Refunds
Q: Can I return pharmaceutical items if I change my mind?
A: Due to safety regulations, we cannot accept returns or exchanges on most pharmaceutical products once they leave our facility. However, if you receive an incorrect or damaged item, please contact us immediately so we can resolve the issue.
Q: How do refunds work?
A: Refund eligibility is determined on a case-by-case basis (e.g., damaged or incorrect products). If approved, refunds are processed through the original payment method within 5 business days. Please refer to our Refund Policy for more details.
5. Wholesale & Bulk Orders
Q: Do you offer bulk or wholesale pricing?
A: Yes, we offer competitive pricing for bulk orders. For more details, please contact us so we can provide further information. Our representatives will be happy to discuss special pricing and delivery options.
6. Storage & Handling
Q: How should I store my medication after purchase?
A: Always follow the storage instructions listed on the product label. Certain medications require refrigeration, while others need to be kept in a cool, dry place. Improper storage can affect the potency and safety of the medication. If in doubt, consult with a pharmacist or healthcare provider.
7. Customer Support
Q: Who do I contact if I have questions about my order?
A: Our dedicated customer support team is available 24 hours. You can reach us at anytime . We aim to respond to all inquiries within 12 hours.
8. Legal & Medical Disclaimer
Q: Do you offer medical advice?
A: We do not provide medical advice or diagnose any medical conditions. All information on our website is for general informational purposes only. Always consult a qualified healthcare professional before starting, changing, or discontinuing any medical treatment.